Human Centered Designer III

Job Details

Job ID: 11840

New ideas are all around us, but only a few will change the world. That’s our focus at JPL. We ask the biggest questions, then search the universe for answers—literally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your mission—your opportunity—is to seek out the answers that bring us one step closer. If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL.


Located in Pasadena, California, JPL has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: we inspire passion, foster innovation, build collaboration, and reward excellence.


The Enterprise and Information Systems Engineering Section provides information-oriented cross-cutting engineering processes, tools, and services across the Engineering and Science Directorate (ESD) and the Office of Safety and Mission Success (OSMS). The Section primarily engages in the production, exchange, management, and protection of data, information, and knowledge throughout the entire engineering development lifecycle.


We seek a self-motivated individual who can work well both independently and in a team environment to serve as a Human Centered Designer/User Experience Researcher Level 3, reporting functionally to the Human Systems Integration Group Supervisor and programmatically to the Integrated Model Centric Engineering (IMCE) task lead.


Integrated Model Centric Engineering’s goal is to transform the way JPL does systems engineering to be more rigorous through Model-Based Systems Engineering focused on multidiscipline Information Integration. IMCE has multiple product lines, and among them, the flagship product is called CAESAR, Computer-Aided Engineering for Space Systems Architecture. This product is to provide systems engineer discipline-specific methods and modeling tools to design and build spacecraft systems.


 Human-Centered Designer/ User Experience Researcher Level 3 will help facilitate the team to focus on providing the levels of User Experience through better tooling and better processes required to advance systems engineering practices at JPL.

This position requires curiosity, interest, and high technical capability towards complex engineering domains.  You will need be user-focused, be able to adapt to changes, and work independently or with teams who may or may not be familiar with the User Experience domain. You will collaborate with the overall IMCE team including other designers, software developers, systems engineers, and leadership on:

  • Requirements discovery, refinement and validation through the identification and evaluation of new and existing use cases
  • Prototyping and design of interfaces, interactions, and patterns
  • Conducting user research on existing tools, workflows, behaviors, features and needs analysis
  • Identification of gaps in user needs and development opportunities
  • Helping the team prioritize and define the development roadmap
  • Communication of user research results to partners and fellow designer/researchers in a consistent and clear manner
  • Design, prototyping, validation and refinement of identified solutions


Typically requires a Bachelor’s degree in Human-Computer Interaction, Psychology, Computer Science, or related discipline with 6 years of relevant experience; or Master's degree in a related discipline with 4 years of relevant experience with 4 years; or PhD in a related discipline with 2 years of relevant experience. Education may be substituted with significant industry experience.

  • Proven understanding of UX research methods for enterprise tools
  • An understanding of service design standard methodologies
  • A portfolio of design projects showing a strong human-centered approach and based on research
  • Experience organizing and moderating both individual research sessions and group research
  • Have a strong grasp of research methods and data analysis, both quantitative and qualitative
  • Excellent organizational, communication, interpersonal and collaboration skills
  • Storyboarding, wire-framing, mockup and prototyping skills
  • Understanding of Agile Scrum practices and philosophies

Preferred skills:

  • Experience with being part of a team delivering SW Platform products
  • Experience with systems engineering tools
  • Experience with working with highly technical SW engineers

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JPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, pregnancy or perceived pregnancy, gender, gender identity, gender expression, sexual orientation, protected military or veteran status or any other characteristic or condition protected by Federal, state or local law.

In addition, JPL is a VEVRAA Federal Contractor.

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The Jet Propulsion Laboratory is a federal facility. Due to rules imposed by NASA, JPL will not accept applications from citizens of designated countries or those born in a designated country unless they are Legal Permanent Residents of the U.S or have other protected status under 8 U.S.C. 1324b(a)(3). The Designated Countries List is available here.