IT Communications Manager
New ideas are all around us, but only a few will change the world. That’s our focus at JPL. We ask the biggest questions, then search the universe for answers—literally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your mission—your opportunity—is to seek out the answers that bring us one step closer. If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL.
Located in Pasadena, California, JPL has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: we inspire passion, foster innovation, build collaboration, and reward excellence.
Reporting to the Director for Information Technology (OCIO), the Manager of Communications and Engagement Office is responsible for OCIO communications and change management. This role will provide direct management of the division’s staff and activities and will lead the development, monitoring and execution of OCIO related employee communication and branded marketing campaigns to ensure its organizational communications meet the strategic deliverables for the future.
As a member of the OCIO staff, you will partner with the OCIO Leadership Team and JPL customer groups to drive the OCIO communication strategy. You will also ensure the evolution of OCIO communications to successfully meet the current and future demands of the Laboratory, including the use of best practices, cutting edge branding techniques, technology, and innovation.
- Serve as line manager to the OCIO Communications staff, establishing work assignments, offering career coaching, growth and personal development while maintaining a strong customer focus.
- Provide change management planning and guidance for OCIO leadership and staff
- Drive timely communication of OCIO function internally and outwardly as it evolves to support the Lab’s and OCIO’s strategic plans.
- In partnership with the Communication and Education directorate, collect and analyze formal and informal feedback from employees to identify topics of interest to the community.
- Increase OCIO communication and employee engagement through in-house publications and activities, including internal sites, lab announcements and printed publications to achieve desired results, deliver JPL vision objectives, and support our culture.
- Create and support the framework of communication/media plans that will support OCIO goals in the areas of technology launches
- Provide direct management of the OCIO Directorate branding through the use of cutting edge design, social media and web products.
- Work closely with OCIO divisions and offices to gather program information and updates, including data analysis efforts to integrate into OCIO communications and strategy.
- Represent OCIO in a variety of cross functional communications and HR planning groups.
- Keeps abreast of industry and technology trends to help drive communication and change management strategies.
- Serves as a change agent with exceptional collaborative and influencing skills.
- Responsible for hiring and retaining a diverse, highly qualified staff, and for providing career coaching, growth and personal development for direct report JPL employees (minimum of two or more FTEs).
- Bachelor’s degree in Communications, Journalism, or related degree, and 9+ years of relevant communications experience. Master’s degree desirable.
- 2+ years of lead, supervisory and/or management experience required
- Must possess excellent written and verbal communication skills and be experienced in effective editorial oversight of communication and branding activities.
- Must have current experience working in a information technology or high tech organization.
- Must understand the importance of branding, taking full advantage of the synergy of JPL’s association with NASA and Caltech.
- Strong creative, writing, editing, organizational, strategic planning, change management, analytical and interpersonal skills.
- Strong skills in software tools such as Microsoft Office apps, Adobe InDesign, Adobe Photoshop, Adobe Acrobat Professional.
- Familiarity with state-of-the-art web presentation software and other emerging online communications tools.
- Experience working in an Information Technology department in any industry or technology company
- Experience or familiarity with working in an institutional environment in academia, government or high tech industry
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